Fortect VPN — Quick Troubleshooting Guide
Run into connection problems? Start with the simple checks below before you contact Support.
Can’t connect at all
- Verify your internet works without the VPN.
- Click the protocol drop-down (Settings → Protocol) and switch to WireGuard → IKEv2 → OpenVPN (TCP), in that order.
- Try a different server. If Fastest fails, pick any nearby country under Choose Location.
- Restart the Fortect app. (Menu → Exit, then reopen).
- Reboot your PC if the tunnel still won’t start.
Stuck on “Connecting…”
- Restart the Fortect app (Menu → Exit, then reopen) to clear any hung connection attempt.
- Disable and re-enable your Wi-Fi / Ethernet adapter.
- Pause any other VPN or proxy software—you can run only one tunnel at a time.
- Temporarily turn off third-party firewalls; if that fixes it, add Fortect to the allowed list.
Can’t find a specific server you used before
- Search the list: In Choose Location, type the city or country name
- Server temporarily offline: If the exact city is undergoing maintenance, Fortect hides it until it’s back.
- Connect to the nearest alternative or use Fastest Connection and try again later.
Slow speed or high ping
- Connect to the closest server in Choose Location.
- Switch to WireGuard for the lowest latency.
- Stop large downloads/updates running in the background and retest.
Still need help?
- Click Settings → Support → Upload logs inside Fortect.
- Copy your log ID
- Contact support and describe which of the steps above you tried. Our team will get you online ASAP.