Frequently Asked Questions

Whether you purchased or activated our free trial option, you should get to a confirmation page with the license key in it.
In case you closed it, don’t worry, we are sending the license key to your email address, so you can always find it there.
If you are still struggling to find it, feel free to contact us, or at [email protected] Make sure to enter the Email address you used to order Fortect or the Order Number to retrieve your license key.

This might happen after a system reset or hardware changes. Just email [email protected] and we’ll reset your key so you can get back up and running.

Activating Fortect is quick and easy. Just follow the steps in this guide, and you’ll be ready to go in minutes.

You can download Fortect from our official page. Once the download completes, run the installer and follow the steps. For more details, check our installation guide.

If you need to remove Fortect, follow the step-by-step instructions in our uninstallation guide to ensure all files are safely removed.

Fortect offers a 60-day money-back guarantee for all purchases. If you’re not fully satisfied, contact us at [email protected], and we’ll process your refund—no questions asked.

We aim to process all refunds as quickly as possible. In most cases, you’ll receive your refund within 12 hours of your request.

You can cancel anytime via our Manage Your Subscription page. Or, just email us at [email protected] and we’ll handle it for you.

To change or upgrade your plan, visit the Manage Your Subscription page. You can also email [email protected] for help.

You can start your free trial by following this guide. The trial is valid for 24 hours and cannot be extended once it expires.

If Fortect crashes or shows an error, take a screenshot and send it to [email protected]. This helps us identify the problem and fix it quickly.

1. Open Fortect and go to Settings
2. Click on Support & Resources
3. Choose Upload Support Logs and click Submit
4. Copy the generated Support Logs ID and share it with us
Need help? Check the log submission guide.

Fortect repairs stability, performance, and security issues, including outdated drivers. However, slowdowns can still be caused by hardware limitations or too many background apps. Contact [email protected] and we’ll take a closer look.

To access or delete your personal data, please fill out our Data Request Form and we’ll handle your request in line with GDPR regulations.

You can email us anytime at [email protected], or click Contact Us on our website to submit a message through the form.